Cloud Operations Leader
2 weeks ago
About CloudOps Team at Icertis:
CloudOps team is responsible for the Availability, Reliability, Performance, Monitoring, Emergency Response, and Capacity Planning of Icertis SaaS application & related services. They execute Infrastructure & Access Provisioning, Upgrades, Deployments & Change Management to drive faster time to market. This team plays a critical part in building & executing the cloud strategy for the company. In addition to the above, CloudOps also drives architectural improvements to improve scalability & optimize overall cost.
Responsibilities & Skills:
- Architect & lead large-scale projects to improve scalability, performance & reduce cost. Implement new cloud solutions on Azure, AWS & GCP for mission critical components in partnership with Product Engineering organization.
- Provide technology guidance to a mission critical 24x7 team that manages design, implementation & support of fast growing, multi-cloud environment. This role would have regular interaction with leaders of matrix organization to evangelize, influence and drive initiatives.
- Build & drive overall detection to telemetry, execution using indigenous & external tools for early detection, self-healing & to prevent production incidents.
- Progressively evaluate transition to cloud native technologies to optimize overall footprint & enable rapid scalability.
- Design, implement application performance profiling to map application behavior vs infra utilization. Evangelize infra cost optimization best practices for end-to-end lifecycle of the product.
- Work with Cloud providers including Microsoft, Amazon & Google for optimizing offerings, new tech implementations to stay current & stay ahead.
- This role can involve internal customer interaction specific to performance, reliability of Icertis Cloud implementation & instill confidence in solutions offered. Interact with customers on/off-site to troubleshoot issues, provide workarounds to unblock functionality issues
- Evangelize building a knowledge base with systems, processes, procedures, and infrastructure configuration. Also, known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.
- Minimum 11-15 years of working experience with mission critical, 24x7 Cloud Operations/SRE teams in B2B/B2C SaaS product organizations.
- Experience of designing & implementing large scale solutions with one or more of the public cloud platforms including Azure, AWS, GCP & OCP.
- Experience of managing large teams in intensive, ever-changing, mission critical, 24x7 environments
- Experience of Systems (Windows/Linux, and SQL Databases) and Network architecture with hand on experience of fundamentals
- Decent Windows Systems, SQL Database, and Network administration skills
- Strong understanding of cloud concepts, applications, storage, compute and networking components
- Scripting experience in PowerShell, Linux shell, Python or C
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