Cloud Operations Engineer

7 days ago

Pune, Maharashtra, India NICE Full time
Cloud Operations Engineer Role

At NICE, we're pushing the boundaries of innovation and excellence. We're a global leader in the market, and our teams are comprised of the best and brightest. As a Cloud Operations Engineer, you'll be part of a fast-paced, collaborative, and creative environment where every day is a chance to learn and grow.

Key Responsibilities:

  • Participate in real-time monitoring and incident response processes to ensure seamless operation of our Evidencentral platform.
  • Collaborate with product teams to introduce new products and versions, championing supportability and preventative action for our customers.
  • Maintain and follow established runbooks to apply scheduled tasks and mitigations.
  • Assist with system upgrades, production configuration changes, customer activations, and deployment of systems to replicate customer issues.
  • Ensure all changes are closely monitored and successfully rolled out, with any issues or defects identified, triaged, and escalated in a timely manner.
  • Provide 2nd/3rd line engineering support for the product, reporting issues found during implementation and engaging support teams for assistance.
  • Document and add lesson learned and resolutions to the Nice Knowledge Base.
  • Communicate with R&D/product support about customer technical feedback on implementation of product-related enhancements and fixes.
  • Be time-zone flexible with working hours outside of normal working hours, as well as participate in a 24-7 shift pattern, including evenings and weekends.

Requirements:

  • BS or MS in Computer Science or a related field.
  • Rapid learner, self-motivated, and a good communicator and problem solver.
  • 1-2 years of relevant technical customer support experience, preferably in a Public Safety environment.
  • Previous experience in an application, software, or product support role is desirable.
  • Working knowledge of Windows server and client technology, ideally supporting web applications and services.
  • Excellent technical and analytical skills.
  • Experience with web applications and configuration management.
  • Experience of Microsoft Azure and Cloud Technologies.
  • Experience working on Production and Test customer systems.
  • Efficient, effective, and respectful communication skills, including excellent written and spoken English.

What We Offer:

NICE offers a dynamic and innovative work environment, with opportunities for growth and development. We're committed to providing our employees with the tools and resources they need to succeed. Join us and be part of a team that's shaping the future of technology.

NICE-FLEX:

We work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. This allows us to maintain a vibrant, interactive atmosphere while also providing the flexibility our employees need to thrive.

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