Cloud Operations Project Manager

2 weeks ago


Pune, Maharashtra, India NICE Full time

About the Role

NICE is a market-disrupting global company that is always looking to challenge its limits. We are ambitious, game changers, and we play to win. As a Cloud Operations Project Manager, you will work with our customers and internal stakeholders to deliver high-quality projects that meet their needs.

Key Responsibilities

  • Manage multiple, parallel projects using our project management methodology.
  • Work effectively under pressure to meet tight deadlines and goals.
  • Accountable for project documents, including the project plan, acceptance test plan, and site documents.
  • Plan, estimate, and organize the implementation of NICE products, including site readiness and resource management.
  • Provide daily direction, motivation, and support to project teams.
  • Coordinate with internal teams to implement solutions that require customizations and added value services.

Requirements

  • Total 2-5 years of experience in project planning/management for Cloud Operations, Telephony/CTI, call center, or another relevant technical environment.
  • Client consulting and relationship management.
  • Project budget management.
  • Ability to use formal project planning/management applications, GANTT and PERT chart functions.
  • Understanding of Cloud, telephony/CTI environments, and various client and server computer platforms.
  • Intimate knowledge of NICE and industry project methodology.

What We Offer

NICE offers a chance to learn and grow in a fast-paced, collaborative, and creative environment. We work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Enjoy our vibrant, interactive atmosphere and be part of an ever-growing global company.



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