Territory Financial Growth Manager

1 week ago

Delhi NCR Noida Gurgaon Gurugram, India beBeeFinancial Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title:

Relationship Manager/ Territory Head

Description:

As a key member of our team, you will be responsible for driving initiatives aligned with the bank's key business objectives. Your primary goal will be to ensure superior customer engagement and business growth in the working capital and SME lending segment.

Key Responsibilities:
  • Plan weekly branch visits and ensure structured coverage.
  • Attend monthly morning meetings with each branch.
  • Collaborate with RM/PB to scope and execute joint calls.
  • Leverage branch and catchment area activities for lead generation.
  • Drive RM/PB activation through planned branch activities.
  • Monitor CRM for leads, follow-ups, and updates.
  • Document branch interactions via Cogent/emails.
  • Drive contests, recognition programs, and engagement to boost energy at branch level.
Lead Generation & Logins:
  • Target at least 2 client meetings/appointments per day.
  • Communicate document requirements to customers in advance.
  • Ensure follow-up for documents and arrange collection.
  • Validate document completeness and analyze financials and bank statements.
  • Conduct KYC verification.
Cross-Selling:
  • Act as a one-stop solution for Express OD clients.
  • Cross-sell relevant financial products: Insurance, CASA, Credit Cards, and other asset products.
  • Track and monitor lead conversions.
Loan Renewals:
  • Proactively manage non-auto renewals.
  • Communicate with customers on required documentation.
  • Follow up and ensure timely document collection and verification.
  • Analyze customer financials and address any discrepancies.
  • Recommend extensions for delayed but genuine cases.
Churn Management into WC Account:
  • Ensure post-disbursement churn is routed through HDFC Bank accounts.
  • Manage OBA waiver justifications and inform customers regarding penalties or closures if needed.
Call Memos & Monitoring:
  • Monitor Express OD based on central triggers.
  • Meet customers not contacted virtually, per the required frequency.
Delinquency Management:
  • Follow up rigorously based on case severity.
  • Handle customer servicing via calls, emails, and personal visits.
  • Coordinate joint visits with Credit Managers where necessary.
Complaint Handling:
  • Analyze and address customer complaints from CRM/MD/PNO/CRO sources.
  • Liaise with internal teams and customers to resolve issues effectively.
Required Skills & Qualifications:
  • Strong interpersonal and coordination skills
  • Ability to manage multiple activities across teams
  • Comfortable working under pressure and tight deadlines
  • Good understanding of financial products, working capital needs, and SME customer behavior
Major Stakeholders:
  • Branch Banking Teams
  • Operations
  • Product Teams
  • Credit Teams

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