Selling Partner Customer Experience Representative

4 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: SPS Associate

Job Description:

The Selling Partner (SP) Support Associate plays a pivotal role in ensuring seamless communication between Amazon and its valued sellers. This dynamic individual serves as the primary point of contact, providing timely and accurate operational support to ensure a superior experience for customers.

Key Responsibilities:

  • Ability to work effectively in a fast-paced contact center environment, adapting quickly to changing priorities with the appropriate sense of urgency.
  • Resolve complex queries from sellers leveraging strong critical thinking and decision-making skills.
  • Provide exceptional service to sellers, building trust and strengthening relationships through empathy, active listening, and rapport building.
  • Adeptly navigate multiple communication channels concurrently, including phone/chat and email, to engage with sellers effectively.
  • Demonstrate effective, clear, and professional written and oral communication, actively listening and empathizing with seller needs.
  • Consistently deliver on customer experience and efficiency goals.
  • Maintain excellent levels of confidentiality and data security standards, adhering to company policies and code of conduct.
  • Actively seek solutions through logical reasoning and data interpretation independently.
  • Foster a positive and cooperative team environment.

Required Skills and Qualifications:

  • College Graduate
  • Fluent in English language
  • Experience in working with operating systems (Windows) and using Office Suites (Word, Outlook, and Excel)
  • Typing skills of 30 words per minute with an accuracy of 93%

Benefits:

This role offers opportunities for growth, development, and continuous improvement. The ideal candidate will possess excellent communication skills, be highly adaptable, and demonstrate a passion for delivering exceptional customer experiences.

Others:

Basic qualifications include speaking, writing, and reading fluently in English, working flexible schedules, and meeting weekend, night, or holiday shifts.

Preferred qualifications include prior experience in live channel B2B/Customer service environments, business acumen in e-commerce and retail, and graduation requirements.

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