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Enterprise Account Growth Specialist

1 week ago

Delhi, Delhi, India CloudEagle Full time

At CloudEagle, we help finance, operations & IT teams optimize their software spend and streamline the renewal and buying process.

Shift timing- 6:30 PM to 3:30 AM IST

Job Summary:

As a member of our team, you will play a pivotal role in driving customer goals, product utilization, and revenue expansion. Your focus will be on ensuring customer engagement, success, retention, renewal, and growth while managing overall account relationships. The ideal candidate possesses exceptional interpersonal and communication skills, is passionate about customer advocacy, and has a proven track record in scaling Customer Success/Support functions for Enterprise SaaS startups.

Key Responsibilities:Account Management:
  • Manage assigned customer accounts, ensuring top-notch service, satisfaction, and long-term retention.
Customer Engagement:
  • Build and maintain strong relationships with customers, proactively addressing their concerns and ensuring a seamless experience.
Collaboration and Solutioning:
  • Work closely with onboarding specialists and implementation managers to ensure a smooth transition and successful project execution.
  • Understand customer pain points and provide tailored solutions by leveraging CloudEagle's offerings effectively.
Reporting and Analysis:
  • Regularly update leadership on account status, customer health, and engagement metrics with detailed reports.
  • Analyze key performance indicators (KPIs), customer feedback, and usage patterns to provide insights for improving customer engagement.
Upselling and Renewals:
  • Identify upsell opportunities, drive renewals, and contribute to revenue growth by strengthening customer relationships.
Requirements:
  • Over 5 years of experience in customer-facing roles, with more than 2 years previous work experience as Key Account Manager/Solution Sales Engineers or similar role in a SaaS organization.
  • Experience with cloud technologies and solutions.
  • Good working knowledge of the B2B industry.
  • Good problem-solving and negotiation skills.
  • A customer-oriented attitude that drives results.
  • Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented.
  • Should be able to work in a fast-paced startup environment.