Senior Optical Network Operations Engineer
3 days ago
A challenging role awaits a skilled Senior Optical Network Operations Engineer to join our team at Ericsson.
About the RoleThis position involves overseeing the operation of DWDM, OTN, and Optical & L2 Service devices, ensuring seamless service delivery to customers. As a key member of our team, you will be responsible for resolving complex technical issues, collaborating with field technicians, and driving continuous improvement initiatives.
Key Responsibilities- Act as the primary point of contact for customer concerns related to 24/7 technical expertise
- Monitor ticket queues to ensure timely responses and resolve incidents efficiently
- Collaborate closely with field technicians for hardware installation, fiber termination/swapping, and onsite troubleshooting
- Analyze and rectify critical/non-critical faults and alarms, providing first-line support for resolution
- Handle configuration support and fault analysis, leveraging excellent trouble-shooting skills
- Demonstrated expertise in Optical and DWDM technology
- Excellent customer handling skills in technical and non-technical forums
- Good hold on English language
- At least 3-5 years working experience in Transmission area
- Proven product knowledge on Nokia DWDM devices
- Excellent knowledge of Telecom/Enterprise system architecture and network elements
At Ericsson, you'll have the opportunity to push the boundaries of what's possible, building innovative solutions to real-world problems. Our team of diverse innovators is driven to craft what comes next, and we're excited to welcome you to our dynamic environment.
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