Customer Experience Driver

1 week ago

Kollam, Kerala, India beBeeIntegration Full time ₹ 15,00,000 - ₹ 20,00,000

Drive Customer Satisfaction as an Integration & Support Manager

We're seeking a talented professional to play a key role in ensuring seamless customer experiences across various touchpoints.

Primary Responsibilities:

  • Resolve customer complaints within defined Service Level Agreements (SLAs)
  • Maintain 24/7 team availability to address customer concerns promptly
  • Analyze recurring complaint patterns and implement root-level solutions to reduce resolution times for common issues

Required Skills and Qualifications:

Our ideal candidate possesses:

  • A proven knack for problem-solving, demonstrated both in their personal and professional journey
  • Structured thinking and the ability to synthesize information from diverse sources to achieve optimal outcomes
  • The courage to be fiercely original and adapt to changing situations
  • Exceptional project management skills, meticulous attention to detail, excellent data analysis skills, and outstanding communication skills

Benefits:

We offer a dynamic work environment that fosters growth and innovation. If you're ready to take on new challenges and make a meaningful impact, we encourage you to apply.

What We Look For:

We value high standards, relentless resourcefulness, and a deep bias for action. If you possess these qualities and are eager to learn and grow, then this is the opportunity for you.

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