
Healthcare General Manager Role
3 days ago
A healthcare general manager oversees a team of 300 members, managing account management and revenue generation activities while ensuring SLA maintenance and quality assurance across operations. This leadership role requires a strategic thinker to develop and implement initiatives that drive growth and improvements.
Key Responsibilities:- Manage and lead a team of 300 members with a direct span of control of 3-6 leads/managers.
- Oversee account management and revenue generation activities.
- Ensure SLA maintenance and quality assurance across operations.
- Develop and implement strategic planning initiatives.
- Handle crisis management and problem-solving activities.
- Collaborate with senior management to align operations with business goals.
- Monitor and analyze performance metrics to drive improvements.
- 15-20 years' experience managing a team size of 300.
- Graduate from a recognized full-time college.
- Work experience in a US Healthcare Eligibility Enrollment program apart from Claims experience.
- Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes.
- Exposure to Six Sigma Lean preferably with YB GB certification.
- Proven track record in account management process SLA management and revenue.
- Strategic planning and crisis management skills.
- Quality management.
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