14/09/2025) Non Customer Service Healthcare General Manager-bps

3 days ago


India Hexaware Technologies Full time

Job Responsibilities Manage and lead a team of 300 members with a direct span of control of 3 - 6 leads managers Oversee account management and revenue generation activities Ensure SLA maintenance and quality assurance across operations Develop and implement strategic planning initiatives Handle crisis management and problem-solving activities Collaborate with senior management to align operations with business goals Monitor and analyze performance metrics to drive improvements Foster a positive work environment and team culture Criteria 15 - 20 years experience managing a team size of 300 Graduate from recognized full time college Work experience in a US Healthcare Eligibility Enrollment program apart from Claims experience Minimum 3 years of experience as a Sr Operations Manager in healthcare processes Exposure to Six Sigma Lean preferably with YB GB certification Proven track record in account management process SLA management and revenue Desired Strategic planning and crisis management skills Quality management



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