Senior Customer Care Representative

2 weeks ago


Salem, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Customer Support Associate Job Description

  • We are a cutting-edge AI-powered professional AV design platform automating multiple types of drawings and documents.
  • Our platform increases efficiency and productivity by 10X for AV designers, integrators, and manufacturers.

About the Role:

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
  • Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.

Requirements:

  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working independently during night shift hours.
  • Familiarity with customer support software and ticketing systems is a plus.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays.


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