Insurance Policy Specialist

2 days ago

Tiruppur, Tamil Nadu, India beBeePolicy Full time ₹ 40,00,000 - ₹ 65,00,000

Life Insurance Policy Servicing Associate

This role involves processing post-issue service requests, maintaining policy records, and collaborating with internal teams to resolve discrepancies.

The successful candidate will have the opportunity to work in a fast-paced environment and contribute to the delivery of exceptional customer experiences.

  • Key Responsibilities:
  • Process address changes, beneficiary updates, ownership and payor changes, and banking information updates on a daily basis.
  • Perform routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements with high accuracy.
  • Maintain and update policy records in administration systems according to standard operating procedures and company policies.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality is maintained.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing with a focus on efficiency and effectiveness.
  • Ensure service levels and turnaround times are met according to SLA requirements and provide regular progress updates.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows to make informed decisions.
  • Participate in process improvement initiatives and provide feedback for automation opportunities to enhance productivity.

Required Skills and Qualifications

  • Bachelor's degree in any field, commerce graduate preferred.
  • At least 1 year of working experience in the life insurance domain with a focus on quality, including attention to details, accuracy, and accountability for your work product.
  • Experience in a professional/office-related environment that required you to work regularly scheduled shifts.
  • Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • Effective English business communication skills required to exchange information with clients.

Why Join Us?

We offer a dynamic work environment that encourages collaboration, innovation, and growth. Our team members enjoy competitive compensation packages, comprehensive training programs, and opportunities for career advancement.

What We Offer

  • Competitive salary and bonus structure.

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