Housekeeping Operations Manager

22 hours ago


Rajkot, Gujarat, India beBeeLeader Full time ₹ 16,12,500 - ₹ 20,35,000

Purpose

This leadership role oversees housekeeping operations to ensure cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces according to industry standards and guest expectations.

Key Organizational Relationships

Reports to: Housekeeping Director

Reporting Roles: Senior Managers – Housekeeping, Laundry, Horticulture Team

Interacts with:

  • External - Guests, Vendors, Contractors
  • Internal - Functional Heads, Supervisors, Staff, Support Functions, Interns, Contractual Staff
Responsibilities

Drive Operational Excellence

  • Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.
  • Develop and manage Standard Operating Procedures in collaboration with the Corporate Housekeeper.
  • Create structured checklists for daily, weekly, and monthly audits to ensure quality control.

Applied Learning

  • Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
  • Conduct regular audits to assess team performance and identify areas for improvement.
  • Use the appraisal system to track staff development and training needs.

People Management

  • Guide and motivate the team to deliver high service standards with ownership and pride.
  • Promote a culture of internal customer care, collaboration, and professionalism.
  • Lead staffing activities including recruitment, performance discussions, and recognition.

Leadership

  • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
  • Ensure department Key Performance Indicators and goals are met in alignment with management directives.
  • Modify and improve housekeeping systems and procedures to drive service efficiency.
Requirements

Qualifications

Graduate from a hospitality or equivalent institute

Work Experience

10 years or more experience in Housekeeping, with leadership exposure in hospitality

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