Product Support Expert
5 days ago
About the Role:
At Infra Market, we are committed to delivering exceptional support to our customers. As an L2 Product Support Specialist, you will play a critical role in resolving complex technical issues and improving our product offerings.
Key Responsibilities:
- Provide timely and effective support to customers through various channels.
- Investigate and diagnose complex product issues using advanced analytical and problem-solving skills.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Communicate technical information to non-technical stakeholders.
Requirements:
- Bachelor's degree in a relevant field (computer science, engineering, or equivalent experience).
- 2+ years of experience in technical support or a related role.
- Strong understanding of core technical concepts and troubleshooting methodologies.
Desirable Skills:
- Experience with scripting languages or APIs.
- Familiarity with Agile development methodologies.
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