Cloud Support Expert
1 week ago
Job Summary
We are seeking a Cloud Support Expert to join our team at Amazon. As a Cloud Support Expert, you will be responsible for providing production engineering support and multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment.
Responsibilities
- Support software deployment in staging and production environments.
- Provide support to incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of support for one or more products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Collaborate with the support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.
Requirements
- 2+ years of software development experience or 2+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Scripting experience in modern programming languages.
- Knowledge of web services, distributed systems, and web application development.
- Experience troubleshooting and maintaining hardware and software RAID.
- Experience with REST web services, XML, JSON.
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