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Healthcare Support Specialist

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Job Overview

The Panel Support Associate role is designed for highly motivated professionals who excel in recruitment, panel management, and data quality maintenance.

  • This position requires exceptional communication skills, both verbal and written, to provide top-notch support to m360 Research members via telephone and email.

Foster strong relationships with panel members through timely and professional communication, quality problem-solving, and critical thinking.

Collaborate with the US Operations Project Management team to resolve project-specific issues and provide requested data.

Develop and execute online recruitment strategies for healthcare professionals, referral campaigns, and email segmentation.

Requirements

To succeed in this role, you should possess:

  • A minimum of 2+ years of customer service experience, preferably in Healthcare Market research.
  • Excellent interpersonal communication skills, with the ability to maintain a professional demeanor in all communications.
  • Self-motivation to work independently, as well as accept and follow direction on given assignments.
  • Exceptional time management, organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Fluency in English is essential.

We value individuals who are comfortable with change, able to derive opportunity from uncertainty.