Customer Service Representative I

1 week ago


Pune, Maharashtra, India Mouser Electronics Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Mouser Electronics. As a Customer Service Representative, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met and exceeded.

Job Description

The ideal candidate will have a strong understanding of customer service principles and be able to communicate effectively with customers through various channels, including phone, email, and chat. You will be responsible for processing customer requests, resolving issues, and providing solutions that meet their needs.

Responsibilities

  • Provide exceptional customer service through effective communication and problem-solving skills
  • Process customer requests efficiently and accurately
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Stay up-to-date with product knowledge and industry trends
  • Meet or exceed productivity and quality standards

Requirements

  • Bachelor's degree in any field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications

What We Offer

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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