User Engagement Expert

2 months ago


Delhi, Delhi, India Nbyula - Skillizens without Borders Full time
Job Summary

We are seeking a highly motivated and experienced User Engagement Associate to join our team at Nbyula. As a User Engagement Associate, you will be responsible for engaging with users across various platforms, building effective messages, and leveraging domain knowledge to increase user response rates and engagement.

Key Responsibilities
  • Identify potential users across different acquisition channels and maintain high availability online.
  • Actively engage users across social media platforms, office walk-ins, and Nbyula Spaces & Communities.
  • BUILD EFFECTIVE MESSAGES BASED ON THE CONTEXT OF THE USER'S CHANNEL OF ACQUISITION AND THEIR PERSONAL PROFILE.
  • Continuously analyze engagement interactions and communicate those to the product team.
  • Address user concerns through in-house tools and domain knowledge.
Requirements
  • Obsession with customer satisfaction and success.
  • Strong written and verbal communication skills.
  • No less than 1 and no more than 3 years of experience in social media, community engagement, customer account management, or non-transactional customer support roles.
  • Ability to coherently handle several conversations simultaneously.
Preferred Qualifications
  • Familiarity with AI-driven engagement tools and solutions.
  • Empathetic and personable approach to user engagement.
  • Analytical mindset with the ability to interpret engagement data.
About Us

Nbyula is a German technology brand headquartered in Berlin with a Research & Development Center in Bengaluru, Karnataka. We believe in creating an open world where opportunities and talent are not hindered by borders or bureaucracies.

Perks
  • Opportunity to help build one of the most immersive community-driven global technology platforms.
  • Gaming chairs, live music, access to thousands of books, and snacks on the house.
  • Extensive health coverage, long weekend breaks, and fully paid leave on birthdays.


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