Director of Rooms Operations
4 weeks ago
Job Title: Director of Rooms
Job Summary:
We are seeking a highly skilled and experienced Director of Rooms to join our team at Raffles Udaipur. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our rooms and providing exceptional service to our guests.
Key Responsibilities:
- Lead and manage the Front Office team to deliver exceptional service and achieve high levels of guest satisfaction.
- Develop and implement strategies to improve room occupancy and revenue.
- Manage the room inventory and coordinate with Housekeeping to ensure rooms are cleaned and ready for guests.
- Conduct daily briefings and ensure all pertinent information is well received by team members.
- Communicate with Reservations Department to ensure seamless room allocation and management.
- Monitor and analyze market trends to identify opportunities for growth and improvement.
- Develop and maintain relationships with key stakeholders, including guests, colleagues, and external partners.
- Ensure compliance with hotel policies and procedures, as well as local laws and regulations.
- Perform other reasonable duties as assigned by management.
Requirements:
- Diploma in Tourism & Hospitality Management or equivalent.
- Minimum 3 years of relevant experience in a similar capacity.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages an advantage.
- Good working knowledge of MS Excel, Word, and PowerPoint.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Results and service-oriented with an eye for detail.
- Ability to multi-task, work well in stressful and high-pressure situations.
- A team player and builder.
- A motivator and self-starter.
What We Offer:
- An opportunity to be part of a world-renowned hospitality company.
- A captivating and rewarding experience working alongside passionate professionals.
- A range of exclusive Heartist Benefits.
- Develop your talent through learning programs by Academy Accor.
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