Business Systems Innovation Lead

6 days ago

Tiruchi, Tamil Nadu, India beBeeProblemSolving Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Business System Specialist

Our organization is seeking a highly skilled professional to play a key role in ensuring the accuracy and usability of our sales tools. This position involves resolving support tickets related to various systems, including Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Key Responsibilities:

  • Assign, troubleshoot, and resolve tickets from sales users related to multiple systems.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement (SLA) targets.
  • Manage access and visibility-related issues.
  • Assist with documentation of best practices and usage.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.

Qualifications:

  • A minimum of 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating the Salesforce landscape and terminology with a focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with a service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

The Team:

Our Strategy & Operations team works on strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation, and innovation across Sales Operations tools and processes.

Our Mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our Vision:

A world where each day is safer and more secure than the one before.

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