Enterprise IT Support Specialist

Deliver exceptional IT support and system administration services to our global technology team.

This role requires a proactive and client-focused individual with strong expertise in Microsoft technologies, Entra ID (Azure AD), Intune, security, and migrations.

The ideal candidate will combine technical depth with a service-oriented mindset, ensuring seamless IT experiences for internal teams and external stakeholders.

Key Responsibilities:

• Implement, operate, and maintain Entra ID (Azure Active Directory) and Intune.
• Configure and support Azure Single Sign-On integrations.
• Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
• Manage patch updates, compliance, preventative maintenance, and optimization.

System Administration & Migration

• Lead and execute Windows, email, and cloud migrations.
• Design, implement, and support enterprise infrastructure solutions.
• Manage upgrades, performance optimization, and capacity planning.

Helpdesk & Global IT Support

• Provide L1–L3 support across systems, networks, and databases.
• Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
• Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
• Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.

IT Asset & Lifecycle Management

• Manage IT asset inventory, ensuring accurate records.
• Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.

Operations & Continuous Improvements

• Conduct system monitoring, reporting & auditing.
• Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
• Integrate automation to streamline IT processes and enhance efficiency.
• Apply IT operations best practices, ensuring user satisfaction and reliability.
• Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
• Implement monitoring and alerting for proactive issue resolution.
• Create playbooks and documentation for Ops and Support teams.

Microsoft Teams Engineering

• Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
• Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
• Configure and manage Teams policies, compliance, governance, and lifecycle management.

Voice & Collaboration Engineering

• Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
• Configure SBCs (Session Border Controllers) and ensure PSTN integration.
• Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).

Requirements:

• Associate or Bachelor's degree in Computer Science, IT, or related field.
• 5–8 years' progressive experience in IT/system administration (L1–L3).
• Hands-on expertise in:
• Entra ID (Azure AD), Intune, Microsoft Security Stack, Azure SSO
• Microsoft 365 Administration, Windows Server, Active Directory
• Google Workspace & Google Cloud administration
• Networking protocols, system security, storage, backups, and disaster recovery
• Experience with virtualization, scripting, and automation tools.
• Microsoft/CompTIA or equivalent certifications are a plus.
• Proven track record in client-facing IT support with strong communication, problem-solving, and stakeholder management skills.