Cloud Contact Center Solutions Architect
3 days ago
We are seeking a highly skilled Cloud Contact Center Solutions Architect to join Infraveo. As a key member of our team, you will play a crucial role in designing and developing innovative solutions for our clients.
About the RoleAs a Cloud Contact Center Solutions Architect, you will be responsible for working closely with our clients to understand their business requirements and deliver tailored solutions that meet their needs.
The ideal candidate will have 5-8 years of experience in IVR and ACD development, as well as expertise in CXone Studio scripting and CRM integration. Additional cloud telephony experience, such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8, is preferred.
In this role, you will work closely with our technical team to design and develop scalable and secure solutions that meet our clients' needs. You will also be responsible for mentoring junior team members and helping with the onboarding process.
Requirements- 5-8 years of experience in IVR and ACD development
- 4+ years of experience in CXone Studio scripting
- CRM integration experience
- Additional cloud telephony experience (e.g., Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8)
- Bachelor's degree in computer science, IT, or engineering preferred
- Flexible work-from-home policy
- 5-day workweek
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.
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