Desktop Support Specialist

4 days ago

Kanpur, Uttar Pradesh, India beBeeDesktopSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview:

We are seeking a skilled Desktop Support Specialist to join our team. This role involves ensuring the smooth operation of our clients' IT environments by providing proactive monitoring, troubleshooting, and incident resolution services.

Key Responsibilities:
  • Administer endpoint management systems such as Microsoft Intune and provide support for Azure Virtual Desktop (AVD) infrastructure.
  • Manage incident and service request management processes to ensure timely resolution of user issues and requests.
  • Utilize proactive monitoring tools like Nexthink for proactive incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms and mobile devices.
  • Configure and map network drives and printers for users as needed.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.

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