Senior ITSM Technical Lead

5 days ago

Hubli, Karnataka, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 20,00,000

Technical Lead – ServiceNow ITSM Overview

Job Description:

We are seeking an experienced Technical Lead to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices.

The Technical Lead will be responsible for leading technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes. This includes architecting, configuring, and customizing core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.

Solution Architecture & Platform Design
  • Lead the technical architecture and solution design for ServiceNow ITSM implementations.
  • Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
Custom Development & Scripting
  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
Integrations
  • Integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and MID Server.
  • Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
Team Leadership & Governance
  • Lead and mentor a team of developers and admins in an Agile environment.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
Platform Management & Optimization
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.

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