Luxury Client Relationship Professional

3 days ago

Ajmer, Rajasthan, India beBeeRelationship Full time ₹ 9,60,000 - ₹ 24,00,000
Job Overview:

We are seeking a results-driven Relationship Manager to manage client relationships and deliver exceptional experiences for our discerning clientele.

The ideal candidate is a proactive, detail-oriented professional who thrives in a client-focused environment and contributes to daily execution and long-term improvements in customer engagement.

Main Responsibilities:

  • Manage client interactions via calls, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain accurate customer records, order details, and communication logs.

Campaigns & Insights:

  • Develop and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.

Collaboration & Reporting:

  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Why This Role:

  • Work with a prestigious luxury jewelry brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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