Senior Technical Community Manager

2 weeks ago


Chennai, Tamil Nadu, India Gigamon Full time

Job Description

As the Senior Technical Community Manager at Gigamon, you will be responsible for managing the engagement and growth of our online technical community. This is a hybrid role that offers flexibility while collaborating with cross-functional teams from R&D, support, product, and marketing.

Key Responsibilities:

  • Develop and implement a community strategy to drive engagement and growth
  • Lead cross-functional efforts with sales, marketing, R&D, IT, and support teams to enhance participation and value
  • Retain current community members and attract new ones through various initiatives
  • Ensure high-quality engagement with the technical audience by moderating user-generated content
  • Develop and report on KPIs to track community success and impact
  • Collaborate with internal SMEs to enrich community content with Gigamon knowledge
  • Gather and implement user feedback to direct the community platform's roadmap
  • Provide insights from community interactions to inform product and marketing strategies

Requirements:

  • 10+ years of enterprise hardware/software experience with 1-3 years in community management or moderation
  • Hands-on experience with platforms like Salesforce, Jive, Lithium, Telligent, or Drupal
  • Familiarity with Adobe Experience Manager (AEM) is a plus
  • Proven track record in managing large, cross-functional programs and growing community metrics
  • Experience in the cybersecurity industry is preferred

About You:

  • Passionate about technology and connecting with people around tech topics
  • Strong communicator with excellent writing skills and project management capabilities
  • Creative, diplomatic, and able to handle pressure while maintaining strong interpersonal skills
  • A self-starter with a collaborative mindset and a knack for driving cross-team initiatives
  • Familiarity with social media and online collaboration tools; lean startup methodology is a plus

Gigamon is committed to a diverse, equitable, and inclusive work environment. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.



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