
Ecosystem Partner Operations Specialist
14 hours ago
Job Description
Our team is responsible for supporting our partner ecosystem, ensuring seamless operations and customer satisfaction. We are seeking a skilled and experienced Partner Ecosystem Operations Manager to join our team.
- Provide operational support to our partner program, including responding to inbound requests from partners and internal stakeholders.
- Manage business processes, such as grant validation, access troubleshooting, and data updates.
- Act as liaison with cross-functional teams, including finance, sales operations, and IT.
- Lead the definition and implementation of business process improvements.
Requirements:
- 10+ years of experience in managing high-volume cases using email-based ticketing systems.
- Strong customer service skills and attention to detail.
- Effective communication and presentation skills for all levels of the organization.
- Experience collaborating with cross-functional teams and working with G-suite, ServiceNow, and SFDC.
Benefits:
- Flexible work environment that fosters collaboration and innovation.
- Ongoing learning opportunities and professional development programs.
- Mental and financial health resources and wellbeing spending account.
Our Team:
We believe in creating an inclusive environment where everyone feels valued and respected. Our team is committed to excellence and strives to make a positive impact on our customers and partners.
Our Commitment:
We are committed to diversity and inclusion and strive to create an environment where everyone can thrive.
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