Senior Associate
3 weeks ago
Company Overview:
Tech Mahindra is a leading provider of digital transformation and business redefinition consulting services. As a Senior Associate in our Verizon process, you will be part of a dynamic team that drives innovation and excellence.
Salary: Up to 4.6 LPA + Incentives
Job Description:
As a Senior Associate, you will handle customer inquiries and provide support for Verizon services in an international voice process. You will provide accurate information and resolve customer queries efficiently while maintaining high service standards. Meeting quality and performance metrics on calls is crucial to your success in this role.
Responsibilities and Duties:
- Handle customer inquiries and provide support for Verizon services in an international voice process
- Provide accurate information and resolve customer queries efficiently
- Meet quality and performance metrics on calls
Skills Required:
- Excellent communication skills in English (both verbal and written)
- Previous experience in an international voice process
- Strong customer service skills and problem-solving abilities
Benefits: 2-way cab facility and a dynamic work environment
Location: Hitech City, Hyderabad
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Senior Research Associate
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