Senior Credit Card Fraud Analyst

4 days ago

Vijayawada, Andhra Pradesh, India beBeeFraudInvestigator Full time ₹ 90,00,000 - ₹ 1,20,00,000
Credit Cards Fraud Investigator Role

We are seeking a highly skilled Credit Cards Fraud Investigator to join our team. As a critical member of this team, you will play a key role in managing, analyzing, and resolving fraud and dispute cases to protect our stakeholders from financial losses.

Key Responsibilities:

  • Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined Service Level Agreements (SLAs).
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.

Qualifications & Skills:

  • Any Graduate with a minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Preferred Qualifications:

  • Certification in fraud prevention or risk management.
  • Experience with chargeback processing and dispute lifecycle management.
  • Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

At our organization, we offer a dynamic and challenging work environment that fosters growth and development. If you are passionate about fighting financial crime and making a difference, we encourage you to apply for this exciting opportunity.

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