Publishing Support Specialist

7 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Overview

The Notion Press Platform is a rapidly expanding software product that empowers aspiring authors to publish their work with ease.

We are seeking an enthusiastic Product Support Associate to play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.

Key Responsibilities:

  • Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors.
  • Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings.
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options.
  • Gather insights from users on their experience, identifying what works well and areas needing improvement.
  • Share valuable user feedback with internal teams to inform product improvements and enhance user experience.

Requirements:

  • Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly.
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users.
  • A customer-first mindset, with a genuine passion for helping users succeed.
  • A proactive attitude toward upselling and promoting high-value services.
  • Ability to gather insights from user interactions and report key findings to the team.
  • Willingness to learn and adapt in a fast-paced environment.

  • Digital Publishing Specialist

    2 weeks ago

    Rajahmundry, Andhra Pradesh, India beBeeDigitalPublishing Full time ₹ 6,00,000 - ₹ 12,00,000

    Role Summary:We are seeking a skilled Digital Publishing Specialist to join our team. As a key member of the digital publishing group, you will play a crucial role in ensuring that digital content meets industry standards and is accessible across multiple devices and platforms.

  • Regulatory Publishing Expert

    1 week ago

    Rajahmundry, Andhra Pradesh, India beBeePharmaregulator Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Summary">As a Regulatory Publishing Specialist, you will be responsible for preparing and managing submissions in eCTD format using Veeva Vault eCTD Publishing. This role requires strong experience in Veeva Vault eCTD Publishing for BLA submissions, knowledge of global regulatory requirements, and hands-on experience in preparing eCTD sequences and...

  • IT Support Specialist

    1 week ago

    Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 3,50,000 - ₹ 5,50,000

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be the first point of contact for customers and end-users in need of technical assistance.Your primary responsibility will be to provide timely and effective technical support, resolving issues efficiently and professionally. You will...

  • Desktop publishing specialist

    2 weeks ago

    Rajahmundry, Andhra Pradesh, India RWS Group Full time

    DTP Specialist - WFHIt's WFH but night shift job(8:30pm-5:30am IST), Mon-Fri.Key Responsibilities:Proficient in Adobe In Design, Illustrator, Photoshop, MS Word, and Power Point.Hands-on experience in the localization industry/projects is mandatory, including working with multilingual content in In Design, MS Word, and performing QA checks.Familiarity with...

  • Tech Support Specialist

    1 week ago

    Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Role:We are seeking an experienced technical specialist to join our team. As a Specialist, you will be responsible for providing high-quality technical support and expertise in Google Workspace (GWS) to ensure seamless operations.

  • IT Support Specialist

    2 weeks ago

    Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job TitleAn IT Support Specialist is needed to provide technical assistance, manage computer systems, troubleshoot issues, support hardware, and perform system repairs. The role involves handling technical inquiries, maintaining system performance, and ensuring smooth IT operations.\ResponsibilitiesProvide technical support via phone, email, or remote...

  • Technical Support Specialist

    1 week ago

    Rajahmundry, Andhra Pradesh, India beBeeFieldServiceEngineer Full time ₹ 15,00,000 - ₹ 20,00,000

    Technical Support Specialist Role:As a key contributor to our technical team, the Technical Support Specialist will be responsible for handling service calls, performing routine maintenance and repairs, and troubleshooting complex issues in the field.Key Responsibilities:Respond promptly to service calls and travel as necessary to resolve technical...

  • Production Support Specialist

    2 weeks ago

    Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 1,60,00,000 - ₹ 2,40,00,000

    Production Support SpecialistWe are seeking a skilled Production Support Specialist to join our team.Job Description:The successful candidate will be responsible for providing high-quality support to business users, working closely with cross-functional teams to resolve issues and improve process efficiency.Key Skills and Qualifications:Experience in Prod...

  • Technical Support Specialist

    5 days ago

    Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a highly skilled and dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers via various communication channels. Key ResponsibilitiesServe as the first point of contact for technical support inquiries.Provide...

  • Technical Support Specialist

    2 weeks ago

    Rajahmundry, Andhra Pradesh, India beBeeTechnician Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Summary:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.As a Technical Support Specialist, you will be responsible for providing technical...