Training Program Manager

3 days ago

Mumbai, Maharashtra, India beBeePerformance Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description:

The primary responsibility of this role is to oversee the development and implementation of training programs for clients. This involves working closely with clients to identify their needs and preferences, and designing training modules that meet those requirements.

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Key Responsibilities:

  • Conducts calibrations with clients on requirements and performance
  • Seeks client approval for new test modules before roll out
  • Seeks client sign-off for updated training material
  • Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels
  • Proactive & excellent on meeting on time client defined SLAs
  • Daily, Weekly, Monthly level Governance
  • Operational Excellence: Designs training & test modules based on needs
  • Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
  • Resolves issues pertaining to process knowledge with clients
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees
  • Ensure 100% adherence on client driven SOP & BEST T&D compliance
  • Prepare Trainers through TTT/ Platform skills certification
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively
  • Prepare and attend all business / client reviews & work on the action plans to improve business performance
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Requirements:

  • Familiarity with training development methodologies and best practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Experience in training program development and delivery
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What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
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Contact Us:

To learn more about this opportunity, please contact us at your convenience.

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