Global WAN Operations Specialist

2 weeks ago


Thāne, Maharashtra, India beBeeTelecom Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Title: WAN Support Engineer - Telecom.

Job Summary:
As a key member of our network operations team, we are seeking an experienced WAN Support Engineer to join our global operations. This is a critical role that demands strong network troubleshooting capabilities, hands-on experience in BGP, and a proven background in WAN operations preferably from a Telecom or ISP environment. The successful candidate will be comfortable working in rotational shifts, including night hours, and prepared for 2-3 levels of client interaction during the selection process.

Key Responsibilities:
  • Operate and support WAN networks across global sites in a 24/7 rotational shift model.
  • Handle L2 escalations and troubleshoot incidents related to routing, switching, and WAN link issues.
  • Configure and maintain BGP routing and manage changes, updates, and problem resolutions.
  • Collaborate with telecom vendors and ISPs for link provisioning, troubleshooting, and escalations.
  • Maintain documentation for shift handovers, ticket logs, and RCA reports.
  • Ensure high network uptime and adherence to SLA targets.

Good-to-Have Skills:
  • Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
  • Experience with MPLS, OSPF, QoS.
  • Exposure to enterprise monitoring tools like SolarWinds, Nagios, or PRTG.
  • Ability to create and update network diagrams and SOPs.

Requirements:
  • 5 to 7 years of experience in WAN operations
  • CCNA certification required
  • Strong communication skills
  • Ability to work in rotational shifts, including night hours


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