
IT Infrastructure Support Specialist
1 day ago
Job Title: IT Infrastructure Support Specialist
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- A challenging role for an experienced professional to provide L1 level support for global IT infrastructure.">
- Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, and NAGIOS.">
- Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN, and ISP links.">
- Handle bandwidth utilization analysis and generate availability and trend reports.">
- Respond to alerts/notifications configured in monitoring systems.">
- Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.">
- Coordinate with ISPs and third-party vendors for issue resolution.">
- Follow ITIL processes for Incident, Problem, Change & Configuration Management.">
- Work with ticketing tools like ServiceNow for issue tracking and resolution.
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- Required Skills & Qualifications:">
- Strong verbal and written communication skills.">
- Experience with global IT support operations.">
- Proficient in monitoring and ticketing tools.
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- Preferred Skills:">
- Understanding of ITIL framework and processes.">
- CCNA certification is a strong advantage.
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