
Baby Care Support Associate
17 hours ago
About us:
We are a baby tech startup based out of India, with offices in San Francisco and other locations.
We build smart baby products, such as our popular smart crib for babies from 0 to 24 months of age.
The cradle comes with an integrated baby monitor that senses early signs of wakefulness, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep.
Our goal is to reimagine the baby nursery to make it smart, intuitive and delightful.
Key Responsibilities:
- Building customer relationships
- Listen, empathize and help customers achieve their goals
- Manage incoming chats and emails and handle appropriate follow-up chats and emails
- Address, resolve and record any customer issues that arise pertaining to business growth, billing and general account satisfaction
Requirements:
- Bachelor's degree preferred
- Multi-tasking skills
- Excellent English communication skills
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems and think quickly on your feet
What We Offer:
- Competitive salary
- Fast professional growth: significant responsibility for your project
- Opportunity to apply in practice and rapidly grow your knowledge
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