Learning Content Manager

The Learning Management Specialist is responsible for the end-to-end management of learning content within a leading Learning Management System (LMS). This role combines technical platform expertise with project management skills to ensure seamless course delivery, effective learning administration, and successful content development initiatives.

Key Responsibilities:

• Configure and publish learning courses, curricula, and learning paths within the LMS.
• Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting.
• Manage course enrollment processes, prerequisites, and completion requirements.
• Coordinate SCORM, xAPI, and other content package uploads and testing.
• Maintain course catalogs and ensure content accuracy and currency.
• Troubleshoot technical issues related to course functionality and user access.

Quality Assurance:

• Conduct quality assurance of content assets that are requested to load in the LMS.
• Ensure quality standards are adhered to.

Learning Administration:

• Administer user accounts, roles, and permissions within the platform.
• Monitor learner progress and completion rates across all courses and programs.
• Generate and analyze learning analytics reports to track engagement and effectiveness.
• Manage compliance training requirements and automated notifications.
• Support learners with technical issues and platform navigation.
• Coordinate with IT and vendor support for system maintenance and updates.
• Maintain learning records and ensure data integrity within the system.

Strategic Learning Support:

• Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives.
• Provide recommendations for platform optimization and feature utilization.
• Support the evaluation and implementation of new learning technologies and integrations.
• Assist in developing learning governance policies and standard operating procedures.
• Participate in vendor meetings and platform upgrade planning.

Requirements:

Education & Experience:

• Bachelor's degree.
• 2+ years of experience with Learning Management Systems, preferably Cornerstone OnDemand.
• 2+ years of project management experience, preferably in learning and development contexts.
• Experience with e-learning content development and SCORM standards.

Technical Skills:

• Proficiency in Cornerstone OnDemand platform administration and configuration.
• Understanding of learning standards (SCORM, xAPI/Tin Can, AICC).
• Experience with content authoring tools (Articulate Storyline, Adobe Captivate, or similar).
• Strong analytical skills with experience in learning analytics and reporting.
• Familiarity with HTML, CSS, and basic web technologies.
• Project management software proficiency (Smartsheets, MS Project, Asana, Trello, or similar).

Competencies:

• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Problem-solving mindset with attention to detail.
• Ability to work independently and manage multiple concurrent projects.
• Customer service orientation with focus on learner experience.
• Change management and process improvement capabilities.

Preferred Qualifications:

• Project Management Professional (PMP) certification or similar.
• Cornerstone OnDemand certification or other LMS certifications.
• Experience with learning content development methodologies (ADDIE, SAM, etc.).
• Background in instructional design or adult learning principles.

Performance Metrics:

• Course publishing accuracy and timeliness.
• Learner satisfaction scores and platform adoption rates.
• Project delivery success rates and adherence to timelines.
• System uptime and technical issue resolution times.
• Content development project ROI and quality metrics.
• Compliance training completion rates and reporting accuracy.