Supply Chain Operations Manager

2 days ago

Thrissur, Kerala, India beBeeLogistics Full time ₹ 9,00,000 - ₹ 12,00,000

Pilgrim is a fast-growing Beauty & Personal Care brand. We are seeking a highly skilled Logistics Manager to play a crucial role in ensuring the smooth operation of our logistics and supply chain management.

The ideal candidate will have a strong background in logistics and supply chain management, with excellent analytical and problem-solving skills. They must be able to work collaboratively in a fast-paced environment and have strong communication and interpersonal skills.

The successful candidate will be responsible for:

  • Tracking end-to-end order journey for all B2C and B2B orders from creation to delivery.
  • Record, track, and regularly review Warehouse & Delivery Partners' performance against Service Level Agreements (SLAs) and suggest areas for improvement.
  • Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to customers.
  • Provide regular updates to customers on order status.
  • Take complete ownership of B2B customer documentation.
  • Share regular projections with the Warehouse & Delivery Partner teams for better planning and execution.

Additional responsibilities include:

  • Investigating and resolving discrepancies in orders such as quantity or quality issues.
  • Handling return requests promptly and in accordance with company policies.
  • Implementing preventive actions to minimize future discrepancies and returns.
  • Tracking B2C order RTOs & B2B order RTVs to identify trends and solutions to control such returns in alignment with Warehouse & Delivery Partners.
  • Maintaining Performance Reports & Dashboards - Fill Rate performance On-shelf & Warehouse availability, Order to delivery Turn-around Time (TAT), Cost performance, Discrepancy report, Inward performance & accuracy.
  • Warehouse Standard Operating Procedure (SOP) Deployment - Ensuring that SOPs are being diligently followed across the warehouse regardless of new employees working on the process.
  • Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances.
  • Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence.
  • Continually reviewing & improving SOPs basis regular process feedback.
  • New Logistics Partners Identification & Onboarding - Identifying new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance.

The requirements for this position include:

  • Bachelor's Degree in relevant field.
  • 2 to 5 years of experience in Supply Chain Management field.
  • Basic Understanding of Warehousing & Logistics operations.
  • Strong analytical and problem-solving skills.
  • Good communication and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Computer-savvy with a working knowledge of MS Excel.

The ideal candidate will thrive in a dynamic environment and be able to adapt quickly to changing priorities.

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