KYC Process Specialist
7 days ago
About the Role
The Know Your Customer (KYC) Specialist will support all operational activities undertaken for AML/CTF which the team performs for Australia Division KYC.
These activities include, but are not limited to, ensuring new to bank complex entities are on boarded to ANZ in line with requirements of ACIP, remediation of existing customer profiles (data and KYC), removal of KYC restraints from accounts and Iknow/KYC Maintenance.
The role may also be required to provide support to OCDD for simple and complex (individual and Non-Individual) customers which can involve KYC investigations and customer contact, via phone (inbound and outbound) and remediation.
The Know Your Customer (KYC) Specialist will be comfortable and proficient with multi-tasking as the team performs a wide range of other activities which include, but are not limited to, complex KYC verification & loading, complex OCDD, complex customer remediation, data remediation, KYC maintenance, customer contact and follow up.
What We Are Looking For
- Previous experience in Onboarding of customers
- Atleast 5 years of experience in any Banking Operations
- At least 3 years of experience in handling international customer calls - mandatory
- Results and customer focus
- Good communication and interpersonal skills
- Customer onboarding knowledge is preferable
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