Solution Oriented Support Expert

2 days ago

Dombivli, Maharashtra, India beBeeCustomerSupport Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Solution Oriented Support Expert

About Us
We are a platform that connects customers with construction services. Our mission is to build trust among stakeholders, including customers, professionals, and vendors.
We face challenges in organization and technology adoption. We aim to disrupt the status quo using innovative solutions and best practices.

Role Overview
As a Customer Escalations Associate/Senior Associate, you will resolve customer queries efficiently and effectively. Your key performance indicators include customer satisfaction, first response time, and resolution time.

Key Responsibilities:
  • Resolve customer issues in a timely manner.
  • Owning assigned cases and ensuring customer satisfaction.
  • Collaboration with internal and external teams.
  • Writing detailed reports on escalations/customer feedback.
  • Adherence to SOPs and compliance requirements.
  • Providing insightful feedback to internal teams on improvement areas.

Required Skills and Qualifications:
  • Bachelor's degree in any field.
  • Customer-centricity and empathy.
  • 2+ years of experience in customer support at a leading B2C organization.
  • 1+ years of experience in L3 / CEO / Social Media escalations role.
  • Excellent communication skills in English, Hindi, and Kannada.
  • Working knowledge of MS Excel / Google Sheets.
  • Hands-on experience with ticketing tools.
  • Proven track record of containing and resolving complex escalations.

Benefits:
  • A fast-growing, innovative environment with high impact potential.
  • A leadership role with immense growth opportunities.
  • Collaborate with top clients or brands and shape the future of construction.
  • Achieve career growth and make a lasting impact.

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