
Operational Excellence Specialist
4 days ago
Sr. Operations Executive – Governance, Risk & Compliance
We are seeking a seasoned ServiceNow Administrator with a proven track record in Governance, Risk & Compliance (GRC) operations. The ideal candidate will possess strong expertise in ServiceNow administration, with hands-on experience in configuring and administering the GRC modules.
Key Responsibilities:- Administer and configure the ServiceNow platform, including GRC modules
- Perform DevOps activities, such as code deployments across environments
- Develop and implement fixes for production defects
- Monitor and manage ServiceNow integrations with external systems
- Resolve ServiceNow incidents and provide root cause analysis
- Maintain user roles, permissions, and platform stability
- Support audits and compliance reporting
- Ensure smooth platform upgrades and patches
- Automate operational tasks to improve efficiency
- Maintain detailed operational documentation and runbooks
- 5+ years of ServiceNow administration experience
- 2+ years of hands-on experience with ServiceNow GRC modules
- Certifications (Mandatory):
- ServiceNow CSA
- GRC: Integrated Risk Management (IRM) Fundamentals
- GRC: Integrated Risk Management (IRM) Implementation
- Experience in ServiceNow support & maintenance, including incident resolution
- Proven experience with code deployments, integration monitoring, and defect fixes
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes
- Familiarity with ITIL processes and change management
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus
If you're passionate about ServiceNow and want to work on challenging GRC operations, we'd love to hear from you.
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