Strategic Transformation Leader

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeTransformation Full time ₹ 2,20,00,000 - ₹ 3,10,00,000
Business Insights Manager

We are seeking a highly skilled Transformation Leader to spearhead strategic transformation initiatives across global BPO operations. The ideal candidate will have a strong background in AI, data science, and process improvement methodologies.

About the Role:

  • Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement.
  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics.
  • Identify and champion use cases for AI technologies, including machine learning, predictive analytics, and automation across key functions.
  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
  • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.

Requirements:

  • Bachelor's degree in engineering, Computer Science, or a related field.
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.

Key Skills & Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

Bonus Points:

  • Experience working with cloud-based platforms and collaborative tools.
  • Familiarity with Agile project management methodologies.
  • Excellent communication and interpersonal skills.

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