Excellent Customer Service Representative Wanted
2 days ago
About the Position:
We are seeking a dedicated and skilled professional to fill an AR Caller role. As an AR Caller, you will be responsible for providing customer service support and collections via phone calls.
Key Responsibilities:
- Assess and resolve inquiries, requests, and complaints primarily over the telephone.
- Utilize sound judgment and make decisions within established procedures.
- Manage and update customer interactions daily on an account-wise basis.
- Achieve key and critical performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
- Maintain effective work procedures according to client process workflows and organizational policy guidelines.
Requirements:
- 1-4 years of experience in RCM/DME or related field.
- Strong verbal and written communication skills.
- Neutral accent and good adoption to US culture.
- Ability to resolve customer queries in the first point of contact.
- Professional, courteous, friendly, and empathetic demeanor.
- Active listening skills and good data entry & typing skills.
- Ability to multi task and handle fast-paced environment.
Preferred Qualifications:
- International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
- Graduation in any stream.
Job Benefits:
This position offers excellent opportunities for career growth and development.
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