Deputy Team Manager

7 days ago

Chandigarh, Chandigarh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role

You will be part of a young, impact-driven team that's redefining how people learn and grow professionally. As a Deputy Team Lead in our Customer Service team, you will play a crucial role in managing and enhancing the student experience. This role is an individual contributor position focused on directly handling high-value student escalations, improving service quality, and ensuring timely resolution of student queries and concerns.

Job Description:

In this role, you will handle client concerns/escalations proactively and promptly. You will also coordinate across teams like Academics, Sales, Product, Finance. Additionally, you will act as a single point of contact for all student concerns and queries for assigned clients. Your primary goal will be to manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores.

Main Responsibilities:

- Handle client concerns/escalations proactively and promptly
- Coordinate cross-vertically across teams like Academics, Sales, Product, Finance
- Act as a single point of contact for all student concerns and queries for assigned clients
- Manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores
- Liaise with internal teams (academic, tech, operations) to close student issues efficiently

Key Qualifications:

- Minimum 2-4 years of experience in handling and servicing B2B clients and students, preferably from the Education or a any service driven industry
- Strong interpersonal and communication skills (spoken and written)
- Ability to multitask and manage pressure in a fast-paced environment
- Problem-solving mindset with a customer-first attitude
- Basic proficiency in CRM tools (Zoho, Freshdesk, or similar platforms)

Benefits:

- Proactive engagement with students to ensure ongoing satisfaction and retention
- Monitor key customer service metrics and report weekly insights to senior management

  • Placement Deputy Team Leader

    7 days ago

    Chandigarh, Chandigarh, India Zell Education Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Deputy Team Lead – PlacementsZell Education is looking for adriven and dynamic professionalto take charge of end-to-end placement operations, build strong employer partnerships, and empower students to succeed in their careers.What you'll do:Drive client engagement & onboard new hiring partnersExecute on/off-campus placement drives & HTD...

  • Deputy Area Manager

    6 days ago

    Chandigarh, Chandigarh, India Bajaj Finserv Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Operations And ServiceChandigarhPosted On09 Sep 2025End Date09 Sep 2026Required Experience5 - 6 YearsBASIC SECTIONJob LevelGB03Job TitleDeputy Area Manager - Operations And Service, Customer Service Branch, CashierJob LocationCountryIndiaStateCHANDIGARHRegionNorthCityChandigarh CHLocation NameChandigarhTierTier 1SkillsSKILLSKILLS AS PER JDMinimum...

  • Deputy Branch Manager-BRANCH BANKING-Branch Banking

    7 days ago

    Chandigarh, Chandigarh, India Kotak Mahindra Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Deputy Branch Manager – Branch BankingLead a team of Relationship Managers / Sr. Branch Relationship Managers.Ensuring the sales of CASA, TPP and other asset products through Relationship Managers / Sr. Branch Relationship Managers.Driving customer coverage and Ensuring customer engagement & Retention.Drive productivity through the team assigned Desired...

  • Assistant Manager/ Deputy Manager-Sales

    7 days ago

    Chandigarh, Chandigarh, India KONE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: - Assistant Manager/ Deputy Manager-Sales (NI Sales)Location- Mohali, Chandigarh Experience: - 8+ years Responsibility: -The maintenance farmer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling...

  • Deputy Manager

    2 weeks ago

    Chandigarh, Chandigarh, India Skill Ventory Full time

    Roles and Responsibilities Job Description: Will be responsible for planning & conducting regular Branch level communication meetings & engagement session for socialisation of workplace polices and other processes for the Geography Will be responsible for implementation of theHRagenda for the State assigned Exit Management for the Geography ...

  • Deputy Chief Information Officer

    3 weeks ago

    Chandigarh, Chandigarh, India myTrident Full time

    PURPOSE AND IMPACT OF YOUR ROLE: The Deputy CIO will play a critical leadership role in aligning IT initiatives with business strategy across the Group company's operations in manufacturing, retail, e-commerce, and supply chain. Working closely with the CIO, this role will drive digital transformation, ensure IT operational excellence, enhance customer...

  • Deputy Manager

    2 weeks ago

    Chandigarh, Chandigarh, India KSB Company Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Development of ASCs in Standard Industrial segment, Achieve yearly Standard Industrial Spares and actively participate to ensure spare business exceed target value, Provide guideline to ASCs Service Engineer for Installation, commissioning and trouble shooting. Provide Product feedback to plant team and actively participate in product improvement activities,...

  • Customer Success Manager

    6 days ago

    Chandigarh, Chandigarh, India Zell Education Full time US$ 9,00,000 - US$ 12,00,000 per year

    Customer Experience: Deputy Team LeadAbout Zell EducationZell Education is one of India's fastest-growing EdTech startups, dedicated to transforming careers through professional education. Founded with the vision to bridge the gap between academic learning and industry needs, we offer globally recognized courses such asACCA, CFA, CPA, and more — delivered...

  • Deputy Regional Manager

    5 days ago

    Chandigarh, Chandigarh, India E Solutions Full time

    Job DescriptionResponsible for driving regional business performance, sales strategy, team leadership, and market development. The role involves managing sales operations, lead conversions, partner relationships, and internal coordination to ensure consistent growth.Key Responsibilities:- Conduct monthly business reviews and performance analysis.- Monitor...

  • Business Leadership Professional

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Deputy ManagerWe are seeking a skilled and experienced Deputy Manager to join our team. As a key member of the leadership group, you will play a vital role in driving business success by planning and conducting regular Branch level communication meetings.The ideal candidate will have strong leadership skills, excellent communication abilities, and...