Program Delivery Specialist

21 hours ago

Cochin, Kerala, India beBeeSupport Full time ₹ 45,00,000 - ₹ 60,00,000
Program Support Role

We are seeking a dedicated and organized professional to support our programs and ensure smooth delivery of services.

The ideal candidate will have superior written and verbal communication skills, flexibility to work in night shifts (India based), and a willingness to handle communication across multiple channels.

Job Responsibilities
  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.
Qualifications
  • Language Skills: Exceptional English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp).
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus. Experience in Salesforce, Zendesk, or any ticketing system.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

  • Program Implementation Specialist

    1 week ago

    Cochin, Kerala, India beBeeImplementation Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Program Implementation SpecialistAbout Us:We are a leading provider of experience-based learning programs that equip students with essential life skills. Our mission is to empower young minds through tailored programs that emphasize critical thinking, problem-solving, and communication.Job Summary:We are seeking a highly skilled individual to join our team...

  • HR Service Delivery Specialist

    3 days ago

    Cochin, Kerala, India beBeeHRSpecialist Full time ₹ 14,00,000 - ₹ 20,00,000

    Job Title: HR Service Delivery SpecialistAbout the RoleWe are seeking a highly skilled and experienced HR Service Delivery Specialist to join our team.Key ResponsibilitiesManage and maintain HR systems, processes, and workflows to ensure seamless delivery of HR services.Provide expert advice and guidance on HR-related matters to employees and...

  • Service Delivery Specialist

    5 days ago

    Cochin, Kerala, India beBeeDelivery Full time ₹ 12,00,000 - ₹ 15,00,000

    Service Delivery SpecialistWe are seeking a highly skilled Service Delivery Specialist to join our team.The successful candidate will be responsible for coordinating specific activities, including Critical Incident Management and Project delivery. This will involve scheduling and running CAB meetings, document management, and Project level critical data...

  • Project Delivery Specialist

    7 days ago

    Cochin, Kerala, India beBeeDelivery Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

    Job Title:Project Delivery SpecialistThis role is responsible for leading end-to-end delivery of projects across multiple business verticals.The Project Delivery Specialist will ensure effective management of resources, schedules, and quality standards while adhering to global project management controls and governance guidelines.Key Responsibilities:Lead...

  • MSP Program Operations Specialist

    3 days ago

    Cochin, Kerala, India beBeeProgram Full time ₹ 40,00,000 - ₹ 80,00,000

    About the RoleThis role is responsible for ensuring operational efficiency, compliance, and high-quality service delivery within our Managed Service Provider (MSP) program.Key ResponsibilitiesAudit and Compliance: Regularly conduct audits within the Vendor Management System (VMS) to guarantee adherence to client requirements and internal...

  • Senior Technology Program Manager Position

    1 day ago

    Cochin, Kerala, India beBeeProgramDelivery Full time ₹ 17,41,724 - ₹ 24,12,428

    Technical Program Manager Job DescriptionWe are seeking an experienced Program Delivery Specialist to lead and manage multiple technology programs from inception to delivery.Develop and implement comprehensive project plans, ensuring timely delivery of milestones and meeting business objectives.Collaborate with cross-functional teams to drive alignment and...

  • Project Delivery Specialist

    7 days ago

    Cochin, Kerala, India beBeeProblemSolving Full time ₹ 9,00,000 - ₹ 12,00,000

    Service Governance SpecialistThis role involves providing critical support to ensure the successful delivery of projects. Key responsibilities include coordinating project activities, managing critical incidents, and facilitating effective communication with stakeholders.Coordinate project activities, including critical incident management and...

  • Senior Delivery Expert

    5 days ago

    Cochin, Kerala, India beBeeDelivery Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Role Summary:We are seeking a seasoned delivery expert to oversee the execution of our strategic client initiatives.This key role is accountable for ensuring the successful deployment of complex technology projects and guiding our clients through their digital transformation endeavors.You will lead a team of project management specialists, foster...

  • End-to-End Delivery Specialist

    3 days ago

    Cochin, Kerala, India beBeeDelivery Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Product Delivery SpecialistThis role involves ensuring end-to-end planning and coordinated communication between scrum teams, squads, and shared teams throughout the product lifecycle.Planning and execution of Product Application Kits (PAK) with cross-functional teams.Coordinate with stakeholders for PAK implementation.Basic knowledge of supply chain...

  • IT Service Delivery Expert

    1 day ago

    Cochin, Kerala, India beBeeItServiceManagement Full time ₹ 18,30,000 - ₹ 24,30,000

    Senior IT Service Management SpecialistWe are seeking a seasoned IT service management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.This role is designed for a professional who will oversee ITSM practices, train, mentor, and develop fresh graduates entering the IT services...