Business Development Analyst

3 weeks ago


Gurgaon, Haryana, India American Express Full time

At American Express, we're looking for a skilled Business Analyst to join our Global Optimization & Call Management (GOCM) Team. As a Business Analyst, you'll play a critical role in supporting our CFN & KYC Business Unit by analyzing key metrics, creating reports, and leading projects to achieve results within tight deadlines.

Key Responsibilities:

  • Perform analysis on key metrics to maximize productivity and operational excellence
  • Create reports/analytics using multiple American Express data sources and key metrics
  • Lead and drive projects to achieve results within stringent time frames
  • Implement network-level strategies for the CFN & KYC Business Unit

Requirements:

  • Graduate degree
  • 5+ years of work experience
  • Prior experience in scheduling, shrinkage planning, workforce optimization, and capacity planning
  • Prior experience with Genesys/Aspect for scheduling and workforce optimization purposes
  • Prior experience with data analytics, business intelligence, or related fields


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