Business Development Analyst
3 weeks ago
At American Express, we're looking for a skilled Business Analyst to join our Global Optimization & Call Management (GOCM) Team. As a Business Analyst, you'll play a critical role in supporting our CFN & KYC Business Unit by analyzing key metrics, creating reports, and leading projects to achieve results within tight deadlines.
Key Responsibilities:
- Perform analysis on key metrics to maximize productivity and operational excellence
- Create reports/analytics using multiple American Express data sources and key metrics
- Lead and drive projects to achieve results within stringent time frames
- Implement network-level strategies for the CFN & KYC Business Unit
Requirements:
- Graduate degree
- 5+ years of work experience
- Prior experience in scheduling, shrinkage planning, workforce optimization, and capacity planning
- Prior experience with Genesys/Aspect for scheduling and workforce optimization purposes
- Prior experience with data analytics, business intelligence, or related fields
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