Senior Operations Manager GIS

2 days ago


Thoothukudi, Tamil Nadu, India beBeeSkills Full time ₹ 18,43,200 - ₹ 25,16,800
Operations Manager - GIS

The ideal candidate will have a proven track record of successfully managing daily activities, ensuring achievement of customer service goals and maintaining complete knowledge of service tasks and programs.

About the Role:

  • Lead a team of 200+ analysts in managing daily activities to achieve customer service goals.
  • Maintain complete knowledge of service tasks and programs to ensure effective management.

Responsibilities:

  1. Engage in customer escalations and ensure timely resolution.
  2. Manage key performance indicators and drive process enhancements.
  3. Maintain superior communication, presentation, and interpersonal skills to effectively manage the team.
  4. Demonstrate ability to plan, prioritize, organize, and communicate effectively to meet business objectives.
  5. Proficiency in workforce management applications, quality tools, and technologies to support team productivity.
  6. Responsible for process level compliance on various standards to maintain high-quality service delivery.

Requirements:

  • Proven experience in operations management with a focus on GIS to lead teams effectively.
  • Excellent communication, presentation, and interpersonal skills to engage with stakeholders and team members.
  • Able to develop and implement process enhancements to drive business growth.
  • Strong proficiency in workforce management applications, quality tools, and technologies to support business objectives.
  • Goal-setting and prioritization skills to effectively manage multiple tasks and projects.
  • Ability to work in a dynamic environment and adapt to changing requirements to maintain high-quality service delivery.

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