
Coordinating Team Member
5 days ago
Key Job Responsibilities:
- Handle daily tasks and workloads, including incoming guest calls & emails, to provide information about hotel services in accordance with established standards.
- Ensure all reservations, enquiries, and special requests are accurately processed and confirmed in line with company policies.
- Educate guests on wellness offerings while addressing their individual needs.
Required Skills and Qualifications:
- Bachelor's degree or diploma in Hotel Management or a related field.
- Strong communication and presentation skills.
- 2-3 plus years of experience.
What You'll Gain:
- A creative approach to generate business.
- Excellent customer service skills.
- Maintains accurate records and generates reports as needed.
Additional Requirements:
- Ability to work under pressure and handle high volumes of work during peak periods.
- Builds and maintains strong relationships with regular guests.
- Assists guests with reservation bookings via phone and email.
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