Technical Support Team Lead

2 days ago


Shimoga, Karnataka, India beBeeLeadership Full time ₹ 9,45,000 - ₹ 12,12,500
Job Summary

The IT Service Desk Lead drives service delivery excellence by overseeing a team of technicians to provide 24/7 support across the organization.

This role requires strong technical expertise and leadership skills to enhance service standards, reduce resolution times, and improve user satisfaction.

Key Responsibilities:

  • Lead daily operations for a team of technicians and supervisors.
  • Manage shift scheduling, workload balancing, and real-time queue monitoring to ensure SLA adherence.
  • Provide guidance and support on complex or high-impact tickets escalated within the team.
  • Monitor ticket quality, documentation standards, and user communication, providing coaching as needed.
  • Conduct performance check-ins and promote professional development through mentoring and feedback.

Requirements:

  • 5+ years of experience in IT support, with at least 1–2 years in a team lead, senior agent, or supervisory role.
  • Strong technical knowledge of Microsoft 365, Windows OS, enterprise tools, and remote troubleshooting.
  • Familiarity with ticketing platforms such as ServiceDesk Plus, ServiceNow, or equivalent.
  • Proven ability to coach, develop, and support frontline staff in a high-volume environment.


  • Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Key Responsibilities:We are seeking a highly skilled Technical Support Lead to join our team. This role will involve providing exceptional customer support, resolving complex technical issues, and leading a team of support specialists.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong...

  • Agile Team Lead

    2 weeks ago


    Shimoga, Karnataka, India beBeeAgile Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Agile CoachWe are seeking an experienced and skilled Agile Coach to lead and guide a cross-functional team in software development. The ideal candidate will possess a strong understanding of Agile principles, excellent facilitation and communication skills, and a technical background that enables them to navigate modern web application development...

  • Technical Lead

    3 days ago


    Shimoga, Karnataka, India beBeeProgram Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OpportunityAbout the Role:Program Manager PositionWe are seeking a results-driven Program Manager who can lead cross-functional initiatives, leveraging strong leadership, communication, and collaboration skills.The successful candidate will be responsible for understanding our business objectives, initiating various programs, measuring progress, risk...


  • Shimoga, Karnataka, India NIKSUN Full time

    Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security...


  • Shimoga, Karnataka, India beBeeSoftware Full time ₹ 8,00,000 - ₹ 15,00,000

    Technical Support SpecialistAs a Technical Support Specialist, you will play a critical role in ensuring the highest levels of customer satisfaction by providing timely and effective technical assistance. Key responsibilities include:Diagnosing and resolving complex technical issues related to software and hardware systems.Maintaining and updating...


  • Shimoga, Karnataka, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Opportunity:We are seeking a seasoned leader to build and scale a high-performing support team for our organization.Key Responsibilities:Leverage 10-15 years of technical support/customer success experience, including 2+ years of leading managers, to drive strategic growth.Apply strong understanding of SaaS and enterprise tech, including APIs, SSO, and...


  • Shimoga, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title:Technical Support SpecialistWe are seeking a skilled and experienced Technical Support Specialist to provide technical assistance to our clients.To act as the first point of contact for all IT-related queries and incidents via phone, email, or ticketing system.Provide technical support for hardware, software, network, and application...


  • Shimoga, Karnataka, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,30,00,000

    Customer Service RepresentativeWe are seeking a skilled and detail-oriented Customer Service Representative to join our team in a technical support role.The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesProvide timely and...


  • Shimoga, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About This OpportunityWe are seeking a skilled Junior Technical Support Engineer to join our dynamic team. As a technical support engineer, you will be responsible for providing assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.This is an excellent...


  • Shimoga, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job OverviewWe are seeking a highly skilled technical support specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving technical issues efficiently.Key ResponsibilitiesProviding technical support and troubleshooting expertise to customersEnsuring customer satisfaction...