IT Technical Leader

4 days ago

Kanpur, Uttar Pradesh, India beBeeLeadership Full time ₹ 16,50,000 - ₹ 24,50,000

As a seasoned IT leader, you will have the opportunity to make a lasting impact on our organization's technology strategy.

Key Responsibilities:
  • Team Leadership:
    • Oversee and direct a team of IT support specialists to ensure seamless operations and efficient service delivery.
  • Workload Management:
    • Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance:
    • Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and Development:
    • Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance Monitoring:
    • Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution:
    • Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication:
    • Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement:
    • Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution:
    • Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance:
    • Ensure the team adheres to relevant industry standards and best practices.
  • Documentation:
    • Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning:
    • Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

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