Senior ServiceNow Solution Designer

23 hours ago

Bikaner, Rajasthan, India beBeeSolution Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: ServiceNow Architect

ServiceNow Solution Design and Development Expert

This role requires a highly skilled ServiceNow professional to design, develop, and implement cutting-edge solutions that meet the business needs of our organization.

As a ServiceNow Solution Architect, you will collaborate with stakeholders to understand their requirements and determine the best course of action to achieve their goals. You will engage in solution design after all necessary analysis is complete and hand it over to the development team for implementation.

You will provide guidance on what is configuration vs customization, with a focus on solutions that remain close to out-of-the-box functionality as possible.

You will customize and develop ServiceNow applications and support the rollout of new applications and modules. You will configure application UIs and workflows to ensure seamless user experience.

You will demonstrate an understanding of application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

You will create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.

You will work collaboratively with other ServiceNow administrators and developers to develop effectively with a global focus.

You will be diligent in maintaining consistency in code alignment across instances and in clean code in update sets.

You will proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate.

You will ensure that configuration is consistent across development, testing, and production environments.

Mandatory Skill Sets:
  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.
Preferred Skill Sets:
  • Desired Certifications: ITIL Foundations Certification and ServiceNow Developer Certification(s).
  • Essential Skills:
    • Conceptual skills.
    • Ability to articulate and document the desired business outcome.
    • Ability to remove ambiguity from requirements.
    • Service orientation with a focus on quality and customer satisfaction.
    • Unit and regression testing to strive for first time right deployments.
    • Troubleshooting and diagnostics.
    • Communication skills (verbal and written).
Education Qualification:

Bachelor's degree required.

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