Retail Operations Manager

3 days ago

Anand, Gujarat, India beBeeBusiness Full time ₹ 24,99,999 - ₹ 2,49,99,999

**Job Summary:**

We are seeking an experienced and dynamic Retail Operations Manager to join our team. The ideal candidate will have a proven track record of driving business growth, improving operational efficiency, and developing high-performing teams.

Key Responsibilities:

  • Profitability Management: Maximize the profitability of assigned stores by closely working with the business team to achieve revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategically manage operational costs.
  • Change Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
  • Team Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
  • Customer Experience: Ensure the delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans and driving strong customer engagement and retention.
  • Performance Analysis: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights and recommendations.
  • Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintain consistent brand standards, and optimize operational efficiency.
  • Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies.

Requirements:

  • Bachelor's Degree: In Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is a plus.
  • Work Experience: 7-8 years with Bachelor's Degree or 2-3 years with Master's Degree from Tier 1/Tier 2 MBA college.
  • Leadership Skills: Proven ability to lead, mentor, and scale large teams (30+ indirect reportees).
  • Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
  • Financial Acumen: Strong P&L management, cost control, and budget oversight.
  • Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
  • Customer Escalation: Handle ground-level customer escalations and report them to the business team.
  • Communication Skills: Excellent interpersonal, presentation, and negotiation skills.

Core Competencies:

  • Experience: Proven experience in retail management with significant time in multi-store operations.
  • Education: MBA/PGDM in Marketing or Operations highly preferred; Bachelor's degree minimum.
  • Leadership: Proven ability to lead, mentor, and scale large teams (30+ indirect reportees).
  • Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
  • Financial Acumen: Strong P&L management, cost control, and budget oversight.
  • Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.

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